INTRODUCTION:
Grinding Techniques Pty Ltd is looking for a motivated and well-spoken Internal Sales Correspondent
to join our sales team at our branch in Montague Gardens, Cape Town. The Internal Sales Correspondent
will be responsible for taking and processing customer orders, whilst developing new leads, communicating
with customers, understanding their needs, and ensuring a smooth sales process. You should be able to
close sales and meet targets.
INTERESTED APPLICANTS WILL BE REQUIRED TO DO THE FOLLOWING:
- Customer liaison with walk-in and phone-in customers
- Making outbound calls to potential customers and following up on leads.
- Processing of Quotes, Sales Orders and Picking Slips daily.
- Answering all incoming customer calls and processing orders on Microsoft Dynamic Business Central.
- Assist customers with technical product enquiries.
- Understanding customers’ needs and identifying sales opportunities.
- Answering potential customers’ questions and sending additional information per email.
- Providing up to date quotations
- Liaising with stores to ensure stock availability and replenishment
- Assist with picking slips
- Keeping up with product and service information and updates.
- Creating and maintaining a database of current and potential customers.
- Explaining and demonstrating features of products and services.
- Staying informed about competing products and services.
- Upselling products and services. (Telesales)
- Researching and qualifying new leads.
- Closing sales and achieving sales targets.
- Filing
- Scanning
- Faxing
- Ordering and Management of stationery
- Assist with quarterly and year end stock counts when required. These are normally conducted over weekend.
- General Administrative functions
MINIMUM REQUIREMENTS:
The successful applicant must have:
- At least a Grade 12 / 3 YEARS Previous experience in an outbound call centre or a related sales position preferred.
- Proficiency in Microsoft Office – Intermediate
- Navision / Microsoft Dynamics Business Central (Advantageous)
- 60 to 80wpm Accurate Touch Typing Speed
SOFT SKILLS REQUIREMENT (MINIMUM)
- Excellent communication skills, both verbal and written.
- Good organizational skills
- Excellent phone and cold calling skills.
- Exceptional customer service skills.
- Strong listening and sales skills.
- Ability to multitask, prioritize, and manage time efficiently
- Accurate and precise attention to detail
The successful applicant must be a punctual and a self-starter with the ability to prioritise,
formulate and execute business activities. Ability to function as part of a team as well as
individually is critical. Integrity, credibility, trustworthiness and professionalism are non-negotiable.
IF YOU MEET THE REQUIREMENTS ABOVE, PLEASE SUBMIT YOUR UPDATED CV TOGETHER WITH A MOTIVATIONAL LETTER TO KAREN WENTZEL
E-mail: [email protected]
Internal Applicants Closing Date: 6 March 2026
If you do not hear from us within 5 working days, please consider your application as unsuccessful.
